Widerrufsrecht

Website: https://www.campwise.shop/

At Campwise.shop, we celebrate the beauty of creativity, craftsmanship, and personal expression. Our handmade wool felt products and handcrafted badge collections are created to bring warmth, personality, and artistic charm into everyday life. Because many of our items involve handmade details, each piece may carry its own unique character, making every purchase a special experience.

We are committed to providing customers with carefully crafted products and a dependable shopping experience. This Return and Refund Policy explains the requirements and procedures for requesting returns, replacements, and refunds.

1. Return Eligibility

Customers may request a return within 30 days after receiving their order.

To qualify for a return, products must meet the following requirements:

  • Items must be unused and in their original condition.
  • Handmade wool felt products and handmade badges must be returned without signs of wear, damage, stains, modification, or alteration.
  • Original packaging, tags, and included accessories must be included whenever applicable.
  • Customers must provide proof of purchase, such as an order number or purchase confirmation.

Because handmade products often involve delicate materials and artistic details, customers should handle items carefully before deciding whether to keep them.

2. Handmade Product Considerations

Campwise.shop specializes in handmade wool felt crafts and handmade badges. Customers acknowledge that:

  • Handmade products may contain slight variations in texture, shape, color, stitching, or finishing details.
  • Minor differences between product photos and the final handmade item are natural characteristics of handcrafted goods.
  • Such artistic variations are not considered defects.

Each handmade piece reflects the creativity and individual craftsmanship involved in its production.

3. Items Not Eligible for Return

Returns may not be accepted for:

  • Items that have been used, worn, washed, or altered.
  • Products damaged due to improper handling.
  • Items returned without prior approval.
  • Products missing original packaging.
  • Items customized specifically according to customer requests.

4. Return Request Process

To begin a return request, please contact our customer support team:

Email: [email protected]

Please include:

  • Customer name
  • Order number
  • Product name
  • Reason for return
  • Photos or supporting information if the product has a quality issue

Our customer service team will review the request and provide return instructions.

Customers should not send products back before receiving return authorization. Unauthorized returns may experience delays or may not be processed.

5. Return Shipping Responsibility

Customers are responsible for return shipping costs unless the return is caused by:

  • Receiving an incorrect product;
  • Receiving a damaged item;
  • A confirmed manufacturing issue.

If Campwise.shop determines that the issue resulted from our error, we will provide appropriate assistance after reviewing the circumstances.

6. Refund Policy

After receiving and inspecting the returned product, Campwise.shop will notify the customer regarding refund approval.

Approved refunds will:

  • Be issued to the original payment method.
  • Cover the eligible purchase amount.
  • Be processed within a reasonable business timeframe.

The time required for refunded funds to appear may vary depending on banks, payment providers, or financial institutions.

7. Damaged or Incorrect Orders

Customers should inspect their order after delivery.

If you receive:

  • A damaged handmade product;
  • A wrong item;
  • A product with a confirmed quality issue;

please contact us within 7 days of delivery.

Please provide:

  • Order information;
  • Description of the issue;
  • Clear photographs showing the condition.

We will review the situation and determine an appropriate solution, including replacement, refund, or other available remedies.

8. Exchanges

Exchange requests may be accepted depending on:

  • Product availability;
  • Item condition;
  • Return eligibility.

Customers should contact customer service before returning any item for exchange consideration.

9. Compliance With Kentucky Law

This Return and Refund Policy is governed by applicable laws of the Commonwealth of Kentucky. Campwise.shop seeks to maintain transparent and fair customer service practices consistent with applicable consumer protection requirements, including protections against unfair or deceptive business practices under Kentucky consumer protection laws.